This Privacy Policy explains what personal information Courier Craft collects when you visit couriercraft.com or place an order, how we use it, who we share it with, and what control you have over it.
Courier Craft, 55 Mira Nagar Society, Nearby Saurashtra Patel Bhavan, Surat 395006, Gujarat, India, is the data fiduciary responsible for the information described here. By using this website you agree to the practices set out below.
Information we collect
We collect only what we need to sell you packaging and get it delivered.
Information you give us
Name, business name, phone number, email address, billing address and delivery address. For custom print orders, the artwork and brand assets you send us. Anything you write in an enquiry, quote request or contact form.
Payment information
Card, UPI and bank details are collected and processed directly by our payment gateway. Courier Craft does not see or store your full card number, CVV or UPI PIN. We retain only the transaction reference, amount and status.
Information collected automatically
IP address, browser type, device type, operating system, referring page, pages viewed and time spent, collected through cookies and similar technologies.
GST details
If you provide a GSTIN for invoicing, we store it against your order for tax compliance.
How we use your information
To process, pack and deliver your order, and to raise the correct GST invoice.
To send transactional messages — order confirmation, dispatch notice, tracking link, delivery updates.
To share print mockups and get your approval on custom orders.
To answer enquiries, quote requests and support messages.
To improve the website, our product range and stock planning.
To detect and prevent fraudulent transactions.
To send offers and new-product updates — only if you have opted in.
We do not use your data for automated decision-making or profiling.
Who we share it with
We do not sell, rent or trade your personal information to anyone.
We share the minimum necessary with:
Courier and logistics partners — your name, delivery address and phone number, so the parcel can be delivered.
Payment gateways — to process and verify your payment.
IT, hosting and email service providers — who host this website and send your transactional emails.
Our accountant and tax authorities — where required for GST and statutory filing.
Each of these receives only what it needs, and only to fulfil your order or run the website. We may also disclose information where required by law, by a court order, or by a lawful request from a government authority.
How long we keep it
Order and invoice records are kept for as long as tax and accounting law requires, currently eight years from the end of the relevant financial year.
Enquiries and quote requests that do not become orders are kept for up to 24 months.
Custom print artwork is kept on file so you can reorder without resending it. Ask us and we will delete it.
Marketing contact details are kept until you unsubscribe.
How we protect it
We use HTTPS encryption across the site, restrict access to order data to the staff who need it, and rely on PCI-compliant payment gateways so card data never reaches our systems.
No method of transmission over the internet is completely secure, and we cannot guarantee absolute security. You accept that risk when you use this website. If we become aware of a breach affecting your data, we will notify you and the relevant authority as required by law.
Cookies
Cookies are small files stored by your browser. We use them to keep your cart working, remember your preferences, understand which pages are useful, and measure our advertising.
| Type | What it does | Can you switch it off? |
|---|---|---|
| Essential | Cart contents, checkout, login session, security | No — the site will not work without these |
| Analytics | Google Analytics / Site Kit — anonymous traffic and page data | Yes |
| Advertising | Meta Pixel and similar — measures ad performance and shows relevant ads | Yes |
You can block or delete cookies through your browser settings. Blocking essential cookies will stop the cart and checkout from working.
Third-party links
This website links to third-party sites, including courier tracking pages, payment gateways and our social media profiles. Once you leave couriercraft.com, this policy no longer applies. We are not responsible for the content or privacy practices of those sites.
Your rights
You may ask us to:
Confirm what personal information we hold about you and give you a copy of it.
Correct anything that is inaccurate or out of date.
Delete your personal information, where we are not required by law to keep it.
Withdraw consent for marketing at any time — every marketing email has an unsubscribe link, and you can reply STOP to marketing messages on WhatsApp.
To exercise any of these rights, email hello@couriercraft.com from the address on your order. We respond within 30 days. We may ask you to confirm your identity before acting on a request.
Children
This website is intended for business and adult buyers. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us their information, contact us and we will delete it.
Changes to this policy
We may update this policy from time to time. The revised version takes effect from the date shown at the top of this page. Continued use of the website after an update indicates acceptance of the revised policy.
Grievance Officer
In accordance with the Information Technology Act, 2000 and the rules made under it, and the Digital Personal Data Protection Act, 2023, the contact details of our Grievance Officer are:
Courier Craft
55, Mira Nagar Society, Nearby Saurashtra Patel Bhavan
Surat 395006, Gujarat, India
Email: hello@couriercraft.com
Phone: +91 75730 42804
Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST
Complaints about the handling of your personal data are acknowledged within 48 hours and resolved within 30 days.
Contact us
Courier Craft
55, Mira Nagar Society, Nearby Saurashtra Patel Bhavan
Surat 395006, Gujarat, India
Email: hello@couriercraft.com
Phone / WhatsApp: +91 75730 42804
GSTIN: 24KHSPK7445G1ZQ